Careers at Aura Retrofit

Heating Installations Engineer

(Gas and/or Heat Pump)

Reference: AR233

We are looking for a skilled and motivated Heating Installations Engineer to join our expanding field operations team. In this role, you’ll be responsible for installing, commissioning, and maintaining domestic heating systems, including gas boilers and low-carbon technologies like air source heat pumps. The ideal candidate will be dedicated to delivering the highest standards of safety, quality, compliance, and customer satisfaction.

JOB DETAILS:

Salary:

Your starting salary will be highly competitive and commensurate with your specific knowledge, prior experience, and relevant qualifications.

Location:

Havant, Hampshire, PO9 / Mobile

Contract:

Permanent, Full-Time

Reports to:

Operations Manager

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JOB OVERVIEW:

Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. We deliver the full range of domestic energy efficiency measures (heat pumps, solar, insulation, boilers), with ambitious plans for growth.

We are seeking a skilled and motivated Heating Installations Engineer to join our growing field operations team.

This role is responsible for the installation, commissioning, and maintenance of domestic heating systems, including gas boilers as well as low-carbon technologies such as air source heat pumps.

The successful candidate will be committed to excellence in safety, quality, compliance, and customer experience. Whether a background in traditional gas/oil heating or newer heat pumps, we will utilise your existing skills as well as upskilling to newer technologies via our sponsorship programme, so that you can work on a multitude of appliances.

KEY RESPONSIBILITIES:

• Install, test, commission, and maintain domestic heating systems
• Carry out Air Source Heat Pump (ASHP) installations where qualified
• Complete rigorous testing, certification, and reporting
• Maintain high levels of customer satisfaction and deliver works with minimal disruption
• Maintain tools, equipment, and company vehicles where applicable
• Comply with all SHEQ (Safety, Health, Environment & Quality) policies and procedures

KEY SKILLS AND EXPERIENCE REQUIRED:

• Proven experience with heating installation in occupied domestic environments, with relevant trade qualifications
• Demonstrable apprenticeship/training course to validate experience
• High standards of workmanship and compliance, whilst delivering efficiently
• Excellent attention to detail, particularly in documentation and certification
• Strong understanding of current legislation, standards, and best practices
• Professional, reliable, and customer-focused approach
• Ability to work independently as well as part of a wider team
• Full UK Driving Licence

ADDITIONAL DESIRED EXPERIENCE / SKILLS:

• Apprenticeship NVQ / City & Guilds
• ACS qualifications (Core Gas Safety/ Boilers/ Cookers/ Fires)
• Unvented hot water qualifications/ Water Regs
• BPEC or equivalent in Heat Pump Design/Installation
• OFTEC qualifications
• Manufacturers training courses

BENEFITS:

Aura Retrofit is committed to regular training and improvement within our team via our in-house sponsorship programme, allowing team members to add additional trade qualifications to their existing skills. This has included gas engineers to electricians, heat pump installers to qualified gas engineers and electricians to Solar PV specialists. Part of our growth plan is reliant on finding people with an ambition to push their existing skills base.

We also offer:

• Competitive salary
• Additional skills allowances payments based on additional qualifications
• 25 days annual leave, plus bank holidays
• Holiday buy back scheme – up to 5 of your days
• Company pension scheme
• A collaborative and dynamic work environment
• Opportunity to work in a business focused on innovation and sustainability
• Long-term career progression within a rapidly growing organisation

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The right person will be dedicated to delivering exceptional levels of safety, regulatory accuracy, and customer service, while supporting Aura Retrofit’s focus on sustainable, innovative practices.

If you are interested in applying for this role, click the button below to register your interest.

Electrical Installations Engineer

Reference: AR232

We’re looking for a capable and driven Electrical Installations Engineer to become part of our expanding field team. In this position, you’ll be responsible for installing, testing, inspecting, and maintaining electrical systems in lived-in homes. The ideal candidate will take pride in meeting top standards for safety, compliance, and customer care, while contributing to Aura Retrofit’s commitment to sustainable, forward-thinking solutions.

JOB DETAILS:

Salary:

Your starting salary will be highly competitive and commensurate with your specific knowledge, prior experience, and relevant qualifications.

Location:

Havant, Hampshire, PO9 / Mobile

Contract:

Permanent, Full-Time

Reports to:

Operations Manager

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JOB OVERVIEW:

Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. We deliver the full range of domestic energy efficiency measures (heat pumps, solar PV, insulation, boilers), with ambitious plans for growth.

We are seeking a skilled and motivated Electrical Installations Engineer to join our growing field operations team. This role involves the installation, testing, inspection, and maintenance of domestic electrical systems in occupied properties. The successful candidate will be committed to delivering work to the highest compliance, safety, and customer service standards while supporting Aura Retrofit’s mission of innovation and sustainability.

KEY RESPONSIBILITIES:

• Carry out electrical installations, upgrades, inspections, and maintenance in domestic properties to a high standard
• Focus on heat pump, heating controls, solar PV and electric storage heater installations
• Complete rigorous testing, certification, and reporting
• Maintain high levels of customer satisfaction and deliver works with minimal disruption
• Maintain tools, equipment, and company vehicles where applicable
• Comply with all SHEQ (Safety, Health, Environment & Quality) policies and procedures

KEY SKILLS AND EXPERIENCE REQUIRED:

Essential:

• Qualified in BS7671:2018 (18th Edition Wiring Regulations)
• Proven experience with electrical installation in occupied domestic environments
• High standards of workmanship and compliance, whilst delivering efficiently
• Excellent attention to detail, particularly in documentation and certification
• Strong understanding of current legislation, standards, and best practices
• Professional, reliable, and customer-focused approach
• Ability to work independently as well as part of a wider team
• Full UK Driving Licence

Preferred:

• 2391-52 Initial and Periodic Inspection and Testing of Electrical Installations
• Solar PV installation experience and/or qualifications
• Battery Storage experience and/or qualifications

BENEFITS:

Aura Retrofit is committed to regular training and improvement within our team via our in-house sponsorship programme, allowing team members to add additional trade qualifications to their existing skills. This has included gas engineers to electricians, heat pump installers to qualified gas engineers and electricians to Solar PV specialists. Part of our growth plan is reliant on finding people with an ambition to push their existing skills base.

We also offer:

• Competitive salary
• Additional skills allowances payments based on additional qualifications
• 25 days annual leave, plus bank holidays
• Holiday buy back scheme – up to 5 of your days
• Company pension scheme
• A collaborative and dynamic work environment
• Opportunity to work in a business focused on innovation and sustainability
• Long-term career progression within a rapidly growing organisation

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This role is a good fit for someone well-organised, calm when things get busy, and dedicated to supporting households as they move to dependable, modern heating systems.

If you are interested in applying for this role, click the button below to register your interest.

Insulation Installer and Multi-Trade Operative

Reference: AR238

We are looking for a skilled Multi-Trade Operative to support the delivery of loft insulation and ventilation improvements in residential properties.

Your primary focus will be the installation and upgrade of loft insulation, along with assisting in the implementation of effective ventilation systems to enhance energy efficiency and home performance.

In addition, you will carry out associated remedial works where required, including basic carpentry, patch plastering, painting and minor brickwork, ensuring a high-quality finish on every job.

Full training will be provided in insulation and ventilation systems, with opportunities to expand your skillset over time.

This role suits a practical, detail-focused individual with a strong multi-trade background and a commitment to high standards.

The successful candidate will be committed to delivering work to the highest compliance, safety, and customer service standards while supporting Aura Retrofit’s mission of innovation and sustainability

JOB DETAILS:

Salary:

Your starting salary will be highly competitive and commensurate with your specific knowledge, prior experience, and relevant qualifications.

Location:

Havant, Hampshire, PO9 / Mobile

Contract:

Permanent, Full-Time

Reports to:

Operations Manager

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JOB OVERVIEW:

Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. Our mission is to eradicate fuel poverty and reduce carbon emissions from UK homes. We deliver the full range of domestic energy efficiency measures (heat pumps, solar PV, insulation, boilers), with ambitious plans for growth.

We are looking for a skilled Insulation Installer and Multi-Trade Operative to support the delivery of loft insulation and ventilation improvements in residential properties.

KEY RESPONSIBILITIES:

• Retrofit Installation: Perform PAS 2030/2035 compliant installation of retrofit measures, including insulation, sealing, ventilation systems, and fabric upgrades.
• Ventilation Upgrades: Support the installation of ventilation solutions, including coring, fitting, and replacing fans to ensure proper indoor air quality.
• Insulation: The installation of loft insulation to meet the requirements of PAS 2030/2035 to improve the overall property envelope efficiency.
• Fabric Repairs & Remedials: Carry out minor carpentry, plumbing, plastering, tiling, and general building maintenance required before or after the installation of energy efficiency measures.
• Site Preparation & Protection: Protect customer homes by moving furniture and safeguarding floors and belongings before beginning work.
• Quality Assurance: Perform internal quality checks and provide photographic or written evidence to ensure compliance with company and industry standards.
• Customer Service: Represent the company in occupied properties, delivering a polite, respectful service, and explaining the nature of the work to residents.

KEY SKILLS AND EXPERIENCE REQUIRED:

• High standards of workmanship and compliance, whilst delivering efficiently
• Experience with carpentry, plastering, painting, decorating, insulation works, roofing works and general building works
• Excellent attention to detail, particularly in documentation and certification
• Strong understanding of current legislation, standards, and best practices
• Professional, reliable, and customer-focused approach
• Ability to work independently as well as part of a wider team
• Full UK Driving Licence

BENEFITS:

Aura Retrofit is committed to regular training and improvement within our team via our in-house sponsorship programme, allowing team members to add additional trade qualifications to their existing skills. This has included gas engineers to electricians, heat pump installers to qualified gas engineers and electricians to Solar PV specialists. Part of our growth plan is reliant on finding people with an ambition to push their existing skills base.

We also offer:

• Competitive salary
• Additional skills allowances payments based on additional qualifications
• 25 days annual leave, plus bank holidays
• Holiday buy back scheme – up to 5 of your days
• Company pension scheme
• A collaborative and dynamic work environment
• Opportunity to work in a business focused on innovation and sustainability
• Long-term career progression within a rapidly growing organisation

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This position requires a dedicated professional who is organised, safety-conscious, and capable of completing projects efficiently and to a high standard.

The right person will be dedicated to delivering exceptional levels of customer service while supporting Aura Retrofit’s focus on sustainable, innovative practices.

If you are interested in applying for this role, click the button below to register your interest.

Customer Service Advisor

Reference: AR230

The Customer Services Advisor role supports the smooth delivery of our work, helping customers move forward with confidence as they upgrade their homes. The position works closely with our Delivery and Operations teams to ensure every product and service is handled correctly, safely and in line with our quality and environmental standards.

You’ll help coordinate day-to-day activity, maintain accurate records, and keep communication clear and timely for customers and colleagues. Strong people skills, solid computer ability and a steady approach to managing multiple tasks are important. This role suits someone organised, attentive, and ready to play a key part in helping households take positive steps toward better energy efficiency.

JOB DETAILS:

Salary:

Your starting salary will be highly competitive and commensurate with your specific knowledge, prior experience, and relevant qualifications.

Location:

Havant, Hampshire, PO9

Contract:

Permanent, Full-Time

Reports to:

Customer Service Manager

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JOB OVERVIEW:

Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. We deliver the full range of domestic energy efficiency measures (heat pumps, solar, insulation, boilers), with ambitious plans for growth.

We are seeking a proactive and customer-focused Customer Service Advisor to join our dynamic team. This is a key role within the business, acting as the first point of contact for our customers and ensuring an exceptional customer journey from initial enquiry through to project completion.

The successful candidate will be passionate about delivering outstanding service, highly organised, and comfortable working in a fast-paced, purpose-driven environment focused on innovation and sustainability.

KEY RESPONSIBILITIES:

• Act as the primary point of contact for customers via phone, email, and online enquiries
• Manage incoming leads and customer queries in a professional and timely manner, gathering relevant information around customer eligibility
• Provide clear, accurate information on services, products, and processes
• Book appointments and coordinate installations with internal teams
• Support customers through the full project journey, from enquiry to aftercare
• Liaise closely with sales, technical, and operations teams to ensure smooth delivery
• Handle feedback, complaints, and escalations with empathy and efficiency
• Maintain accurate customer records using CRM systems
• Contribute to continuous improvement of customer service processes

KEY SKILLS AND EXPERIENCE REQUIRED:

• Proven experience in a customer service, contact centre, or client-facing role
• Excellent communication skills, both verbal and written
• Strong organisational, time-management and prioritisation abilities
• Confident using CRM systems and Microsoft Office
• Ability to remain calm and professional under pressure
• A customer-first mindset with a genuine desire to help people
• High attention to detail and strong problem-solving skills
• Interest in sustainability, renewable energy, or home improvement (desirable, not essential)

BENEFITS:

• Competitive salary
• 25 days annual leave, plus bank holidays
• Company pension scheme
• A collaborative and dynamic work environment
• Opportunity to be part of a business focused on innovation and sustainability
• Career progression within a rapidly growing company

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Strong interpersonal skills, confident computer use, and a calm, reliable approach to juggling several responsibilities are essential. This position is ideal for someone methodical, detail-focused, and motivated to help households make meaningful improvements in their energy efficiency.

If you are interested in applying for this role, click the button below to register your interest.

Head of Private Retrofit

We are seeking a commercially driven leader to own and scale our private customer division as Head of Private Retrofit. This role has full accountability for revenue growth, operational delivery, and profitability across self-funded retrofit projects and associated aftercare services.

You will lead the end-to-end customer journey—from lead generation and sales through installation and long-term service—ensuring a high-quality, compliant, and customer-focused experience. You will also identify and develop new product opportunities (e.g. EV charging) and present robust business cases to support strategic growth.

This is an office-based role at our PO9 location, working closely with sales, operations, and installation teams to maximise conversion from existing and new opportunities.

JOB DETAILS:

Salary:

Your starting salary will be highly competitive and commensurate with your specific knowledge, prior experience, and relevant qualifications.

Location:

Havant, Hampshire, PO9

Contract:

Permanent, Full-Time

Reports to:

Managing Director

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JOB OVERVIEW:

Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. We deliver the full range of domestic energy efficiency measures (heat pumps, solar PV, insulation, boilers), with ambitious plans to continue expanding our delivery into more markets.

We are seeking a driven individual to lead and scale the business division focused on our private, self-funded customers. With the new Warmer Homes Plan (WHP), we see private customers as a key element of our overall growth strategy building on the existing business that we do.

You will be responsible for strategic growth, operational delivery, and commercial profitability of retrofit installation projects and aftercare packages. The role will take new or existing customers from cradle to grave with a suitable package of measures to fulfil their plans to improve their homes and set off on their carbon reduction journey. We will also maintain long-term relationships with customers through ongoing service and care packages.

Key aspects of the role will include enhancing the current customer journey (sales, processes and systems), as well as identifying new or emerging opportunities such as Electric vehicle (EV) charging and presenting business cases to internal stakeholders. This is an office-based role from our PO9 location, working with our existing team to nurture more sales from the opportunities that we have. The successful candidate will be committed to ensuring that we continue to work to the highest customer service, safety and compliance standards while supporting Aura Retrofit’s mission of innovation and sustainability.

KEY RESPONSIBILITIES:

• Create a step change in revenue from private, self-funded customers
• Create propositions to attract and convert customers, leveraging Boiler Upgrade Scheme (BUS) funding and consumer leasing/ financing where relevant
• Oversee the sales pipeline through from lead generation to contract signature, managing both prospective households as well as lead generation partners
• Manage customers through project installation and aftercare, ensuring a quality customer experience
• Review, modify and potentially implement new sales & customer journey software to facilitate a smooth experience
• Maintain high levels of customer satisfaction by ensuring we deliver works with minimal disruption
• Build positive relationships with our installation teams to ensure they achieve the best possible outcome
• Manage the department P&L, ensuring commercial viability of projects and healthy gross margins across our product range, with a clear understanding of project job/ costings
• Maximise follow-up sales of other products such as ongoing service & repair
• Ensure works comply with all SHEQ (Safety, Health, Environment & Quality) policies and procedures

KEY SKILLS AND EXPERIENCE REQUIRED:

Essential

• Track record of successfully developing and managing a sales process and customer journey
• A strong commercial and “retail” mindset, with experience of owning a P&L and developing propositions
• Proven experience with managing domestic heating/renewable/retrofit installations 
• High standards of customer service, whilst delivering efficiently
• Excellent attention to detail, particularly in documentation and presentation
• Strong understanding of current legislation, standards, and best practices
• Professional, reliable, and charismatic approach
• Ability to work independently as well as part of a wider team
• Full UK Driving Licence

Preferred

• Current or expired heating qualifications
• Current or expired electrical qualifications
• Other home improvement direct/indirect sales experience

BENEFITS:

• Competitive salary
• 25 days annual leave, plus bank holidays
• ‘Early Finish’ Friday
• Company pension scheme
• A collaborative and dynamic work environment
• Opportunity to work in a business focused on innovation and sustainability
• Long-term career progression within a rapidly growing organisation

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The ideal candidate is a commercially focused leader with experience in domestic energy efficiency or retrofit, capable of managing profitable projects end to end. They are customer-driven, operationally strong, and able to improve sales processes while identifying new growth opportunities.

They will share Aura Retrofit’s commitment to sustainability, safety, and high customer service standards, and work collaboratively from an office-based role to support business growth.

If you are interested in applying for this role, click the button below to register your interest.