Horsham MP, John Milne, sees the Warm Homes Plan delivered with care, clarity and confidence by Aura Retrofit
Through the government’s Warm Homes Plan, West Sussex households can benefit from improvements designed to reduce energy costs, improve comfort and tackle some of the challenges associated with older, less energy-efficient properties.

Aura Retrofit is proud to support the delivery of these ambitions, working alongside local partners and elected representatives to help ensure that government-backed investment creates meaningful benefits for residents.
A recent meeting with John Milne, MP for Horsham, provided an opportunity to discuss the importance of effective retrofit delivery and the difference that well-designed energy improvements can make to households across the constituency.
A Shared Commitment to Warmer, More Efficient Homes in West Sussex

John Milne, MP for Horsham, learns how Aura Retrofit are delivering the Warm Homes Plan in West Sussex.
During the meeting, discussions centred on the opportunities presented by the Warm Homes Plan and the importance of ensuring that eligible households can access the support available to them.
The focus was on how well-planned retrofit measures can help households use less energy, enjoy greater comfort and benefit from more secure and sustainable heating.
The programme reflects several important national priorities:
- Helping households reduce their energy costs
- Improving the energy efficiency and comfort of homes
- Supporting households experiencing fuel poverty
- Reducing reliance on fossil fuel heating
- Increasing the adoption of renewable and low-carbon technologies
For Aura Retrofit, successful delivery means looking beyond individual measures and understanding the needs of each property and household.
Through whole-house assessments, technical expertise and end-to-end project management, Aura Retrofit helps identify the most appropriate improvements for each home, ensuring that available funding is used effectively and that residents are supported throughout the process.
Turning Government Investment into Local Action in West Sussex
The Warm Homes Plan represents a significant investment in improving the UK’s housing stock, but its success ultimately depends on how effectively that investment reaches individual households.
For residents, the process can sometimes appear complex. Understanding eligibility, identifying suitable improvements and navigating the various stages of a retrofit project can be daunting without the right support.
This is where experienced delivery partners play an important role.
Aura Retrofit works with residents, local authorities, community organisations and other stakeholders to help turn funding opportunities into tangible improvements — from insulation and ventilation through to air source heat pumps, solar PV and other energy-efficiency measures.
The objective is straightforward: make the retrofit process as clear and straightforward as possible while delivering improvements that provide lasting value.


Putting West Sussex Residents at the Centre
Every property is different, and so is every household.
A successful retrofit therefore needs to consider more than the technology being installed. The condition of the property, existing heating system, energy performance and the needs of the people living there all play an important part in determining the right approach.
Aura Retrofit’s whole-house methodology is designed around this principle.
Rather than treating individual problems in isolation, a comprehensive assessment can identify how different improvements can work together to create a warmer, healthier and more energy-efficient home.
Potential measures can include:
- Air source heat pumps
- Insulation
- New or upgraded radiators
- Solar PV
- Ventilation improvements
- Heating system upgrades
- Other measures identified through a whole-house assessment
By taking this joined-up approach, improvements can be planned around the property rather than simply installing a single measure for the sake of it.
Warm Homes: Local Grant Resident Stories
A Warmer, More Comfortable Home: Jo’s Story with Aura Retrofit
For Jo and her family, finding a way to make their home warmer and more comfortable was about far more than reducing energy bills.
Jo’s disabled daughter has a rare condition that can make changes in temperature particularly difficult for her, making a comfortable and consistent home environment especially important.
Keen to explore the options available, Jo researched the support available and discovered the Warmer Homes Programme through West Sussex County Council. Following an assessment, her property was found to be suitable for energy-efficiency improvements through government funding.
Working with Agility Eco and the Warmer Homes Programme, Aura Retrofit completed a whole-house assessment and delivered a comprehensive package of improvements, including an air source heat pump, new radiators, loft ventilation, solar PV panels and battery storage.
The installation was completed in around three days, with Aura’s teams working together to minimise disruption. Jo was particularly impressed with the support she received throughout the process, describing the Aura team as “amazing”, friendly, knowledgeable and helpful.
Since the improvements were completed, Jo has seen the benefits first-hand. Her new heating system gives her greater control over the temperature in her home, while the solar and battery system is helping to reduce her energy costs and build up stored energy for the colder months. Aura is also supporting Jo in accessing the Smart Export Guarantee, helping her make the most of the electricity generated by her solar panels.
But for Jo, the biggest success is the difference it has made to her daughter.
“I have seen a great change and improvement in her general wellbeing. I couldn’t be happier because she now feels more comfortable at home.”
Jo’s experience shows how the Warm Homes: Local Grant and professional retrofit delivery can make a meaningful difference to eligible households — helping create homes that are warmer, more energy efficient, more affordable to run and, most importantly, more comfortable for the people living in them.


The Importance of Local Partnerships

John Milne, MP for Horsham, meets with Aura Retrofit Head of Partnerships, Kevin Downes
Engagement with local MPs and community stakeholders provides an important opportunity to demonstrate how national policy is being translated into practical action within local communities.
Meeting with John Milne MP provided an opportunity for Aura Retrofit to share its experience of delivering energy-efficiency improvements and to discuss the opportunities and challenges associated with reaching households that could benefit from retrofit support.
These conversations are valuable in helping build awareness of the schemes available and highlighting the importance of trusted, experienced organisations in delivering them.
For residents, this can mean greater confidence that support is available and that there are organisations able to guide them through the process.
Delivering More Than Installation
Retrofit is about much more than fitting new equipment.
For Aura Retrofit, the focus is on delivering improvements that make a genuine difference to how people experience their homes.
That means:
- Understanding the property before recommending improvements
- Identifying solutions that are appropriate for the household
- Supporting residents through the funding and eligibility process
- Coordinating the installation of multiple measures where appropriate
- Providing clear communication throughout the project
- Focusing on long-term comfort, efficiency and performance
This approach helps ensure that technologies such as heat pumps, insulation and solar PV are considered as part of a wider energy strategy for the home.
Delivering Impact
Improving the energy efficiency of local homes can deliver benefits that extend well beyond individual properties.
Warmer, more efficient homes can help reduce household energy demand, improve comfort and support wider efforts to address fuel poverty and reduce carbon emissions.
For communities across Horsham, continued investment in retrofit can contribute towards:
- More energy-efficient homes
- Reduced household energy costs
- Improved comfort and living conditions
- Greater use of renewable technologies
- Reduced carbon emissions
- Progress towards the UK’s wider net-zero ambitions
Each individual home represents one step towards a more energy-efficient housing stock, with the combined impact becoming increasingly significant as retrofit activity grows.
Looking Ahead
Aura Retrofit is your award-winning, multi-framework, decarbonisation partner, delivering high-quality whole-house retrofit programmes nationwide.
The meeting between Aura Retrofit and John Milne MP highlights the value of collaboration between experienced retrofit providers, elected representatives and local communities.
The Warm Homes Plan provides the framework and investment needed to improve homes, but successful delivery depends on organisations working together to make that support accessible and effective for residents.
Aura Retrofit remains committed to playing its part in delivering practical, resident-focused retrofit solutions and helping households move towards homes that are warmer, more comfortable, more efficient and better prepared for the future.
The ambition is simple: to ensure that the benefits of the UK’s transition to cleaner, more efficient energy are felt where they matter most, in people’s homes.
Don’t delay and register your interest today for government-funded home energy upgrades

